Privacy Policy

01 Introduction

Archroof ("Archroof," "we," "us" or "our") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect when you visit our website, contact us, request a quotation or enquire about our services. It also explains why we use that information, how we protect it and how you can contact us about your privacy.

This policy applies to the Archroof website and information submitted through its enquiry and contact channels.

02 Information We Collect

Depending on how you interact with us, we may collect the following information.

Information You Provide Directly

• Your name, company name and job title.
• Your email address and telephone number.
• Your project location, building dimensions and roofing or construction requirements.
• Details you include in an enquiry, quotation request, email or other communication.
• Drawings, specifications or documents you choose to share with us.

Information Collected Through the Website

When you visit our website, certain technical information may be collected, such as your IP address, browser type, device information, pages visited and the date and time of your visit.

Our website may also use cookies or similar technologies. The specific information collected will depend on the website tools and cookies we use.

We ask that you do not send sensitive personal information through our general enquiry forms unless it is necessary for your request.

03 Why We Use Your Information

We may use your information to:

• Respond to enquiries and quotation requests.
• Understand your project requirements and recommend relevant roofing or construction services.
• Prepare proposals, estimates and project-related communications.
• Communicate with customers, prospective customers, suppliers and other business contacts.
• Deliver and manage services requested from us.
• Maintain business records and meet applicable legal obligations.
• Maintain website security, resolve technical issues and improve website performance.

We will use your information for marketing communications only where permitted by applicable law. You may ask us to stop sending such communications at any time.

04 Cookies and Website Analytics

Cookies are small files that a website may store on your device. They can help a website function properly, remember preferences or provide information about website usage.

Where required by applicable law, we will provide appropriate information and choices regarding non-essential cookies.

You can manage or block cookies through your browser settings. Blocking certain cookies may affect how some website features work.

05 When We Share Information

We do not sell your personal information.

We may share information where reasonably necessary with:

• Employees and authorised team members handling your enquiry or project.
• Service providers that support website hosting, email, IT systems or business operations.
• Consultants, subcontractors or suppliers involved in preparing or delivering a project, where relevant.
• Government authorities, regulators or other parties when disclosure is required by applicable law.

We expect service providers handling personal information on our behalf to use it only for authorised purposes and to apply appropriate safeguards.

06 How We Store and Protect Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.

These measures may include access controls, secure account credentials, software updates, backups and limiting access to people who need the information for their work.

No website, email service or electronic storage system can be guaranteed to be completely secure. If you believe information you shared with us has been accessed or used without authorisation, please contact us using the details below.

07 How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing projects, maintaining business records and meeting applicable legal requirements.

Retention periods may differ depending on the type of information and the reason it was collected.

When information is no longer required, we will delete it or take other appropriate steps to prevent its continued use, subject to applicable legal and recordkeeping requirements.

08 Your Privacy Choices and Rights

Subject to applicable law, you may contact us to:

• Ask what personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information that is no longer required or that we are otherwise required to delete.
• Withdraw consent where our use of your information is based on consent.
• Ask us to stop sending marketing communications.
• Raise a concern about how your personal information is handled.

Some requests may be subject to legal requirements or exceptions, including circumstances where we need to retain information for an ongoing project, contractual obligation or statutory recordkeeping requirement.

We may need to verify your identity before acting on a request to protect your information from unauthorised disclosure.

09 Third-Party Websites

Our website may contain links to third-party websites or services.

We do not control how those third parties collect or use personal information. We encourage you to review their privacy policies before providing information to them.

10 Children's Privacy

Our website is intended primarily for people seeking industrial roofing, steel building and construction services.

We do not intentionally seek to collect personal information from children through our general business enquiry channels. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.

11 Changes to This Privacy Policy

We may update this Privacy Policy when our website, business practices or applicable legal requirements change.

When we make changes, we will publish the updated policy on this page and revise the "Last Updated" date.